Delivery
Delivery Information
Your order will typically arrive within 2 working days. Please note that during busier periods, delivery times might be extended. We strive to ensure timely delivery to your satisfaction.
Shipping Methods
We offer two shipping methods: PandaPak for deliveries within London and DPD for other areas across the UK. Once your order is dispatched, you will receive a shipping notification via email and/or text.
Returns and Refunds
- For faulty items, we offer a straightforward process for refunds or replacements without complications.
- For non-faulty items, return requests are subject to our discretion. To be eligible for return, goods must remain unopened and in the same pristine condition as when they left our warehouse, free from any damage. Should you wish to discuss a return, kindly reach out to us directly. Additionally, a 10% administrative fee based on the products' prices will be charged. Please note that as the customer, you are responsible for shipping the goods back to our warehouse at your own expense. We advise taking necessary precautions as PandaPak cannot be held responsible for any lost goods during transit.
