For orders within London, we use our in-house delivery fleet. While full tracking isn’t available for these orders, you’ll receive an “on delivery” status once your order is en route, keeping you updated on its progress. For deliveries outside of London, we partner with third-party delivery companies, providing you with full tracking capabilities. Once dispatched, you’ll receive a tracking number to follow your order’s journey.

Your order will typically arrive within 2 working days. Please note that during busier periods, delivery times might be extended. We strive to ensure timely delivery to your satisfaction.

Customers are advised to contact our customer service team directly for information regarding the timeframe for processing returns and issuing refunds. Typically, this process can take between 7 to 10 days after the goods have been received at our warehouse.

We accept various forms of payment, including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Pay On Account (Credit Account)

Should you require assistance in selecting suitable products, please do not hesitate to reach out to our dedicated sales team at info@pandapak.ai, and we will promptly follow up to assist you.